Refund and Returns Policy

At Ecothreadly, we take pride in delivering high-quality sustainable fashion. However, if you encounter any issues with your order, please review our Return & Refund Policy below.

1. Handling Damaged, Defective, or Lost Items

1.1 Damaged or Defective Products

If you receive a misprinted, damaged, or defective item, you may request a replacement within 5 days of delivery. To process your request, please provide:

• Unboxing video
• Photos of the damaged product
• Original packaging images

We can’t consider requests made after 5 days. If an unboxing video is not available and we are unable to verify the cause, we may not be able to offer a refund or replacement.

1.2 Lost in Transit

If your order is lost during shipping, we will either refund or reship the product at no additional cost. Delays beyond 20 days will be eligible for verification-based refunds or reshipments.

1.3 Color Matching in DTG Printing

We use high-quality digital printing with OEKO-TEX ECO PASSPORT-certified inks. Minor color variations may occur due to screen settings and printing processes and do not qualify as defects.

1.4 Careful Unboxing

Customers are advised to unbox packages carefully. If a product is damaged due to scissors or sharp objects, refunds or replacements will not be possible unless:

• An unboxing video is provided.
• Images of the outer packaging and courier cover are shared.

1.5 Package Damage at Delivery

If you notice any damage to the package upon delivery, please mention it in the courier’s remarks while signing. This will assist us in processing a claim with the courier service.

2. Handling Size Discrepancies

2.1 Size Discrepancies

If you receive an incorrect size, provide product images and measurements to help our team verify the issue. Measurement Tolerance: A ±0.5-inch measurement tolerance is standard for apparel and is not eligible for returns or refunds.

2.2 Exchanges or Returns for Size Issues

If a customer orders the wrong size and the product is unused, unworn, unwashed, and in its original condition, they may request a size exchange or return within 3 days of delivery, subject to this policy.

Before approving a return or exchange for a size-related concern, Ecothreadly may request photographs showing the garment measurements. If the product measurements match the published size chart within the standard manufacturing tolerance of ±0.5 inch, the item will be considered correctly supplied, and the request for return or refund on the basis of size will not be approved.

We strongly recommend referring to the size chart before placing an order.

3. Order Cancellations

Orders can only be canceled within 12 hours of placing the order. Once processing has started, cancellations are not possible.

4. How to Initiate a Return

We strive to make returns as hassle-free as possible.

1. Contact Us: Email us at hello@ecothreadly.com within the applicable return window (5 days for defects, 3 days for size issues) with your order number and the required photos/videos.
2. Return Approval: Once your request is reviewed and approved, we’ll provide instructions on how to return the product.
3. Reverse Pickup (Where Available): If reverse pickup service is available at your PIN code, we’ll arrange a pickup from your original delivery address.
4. Self-Shipping (If Reverse Pickup Is Unavailable): In locations where our logistics partners do not offer reverse pickup, you will be required to send the product to our designated return warehouse using a reliable courier service. We will provide the return address and further instructions after your return request is approved.
5. Share Tracking Details: After shipping the parcel, please email us the courier name, tracking number (AWB), and a copy of the courier receipt.
6. Packaging: Please return the product in its original packaging with all tags and accessories (if applicable).

5. Shipping Costs

• Our Error: If the return is due to our error (such as a defective, damaged, incorrect, or misprinted product), we will bear the return shipping cost. If reverse pickup is unavailable at your location, we may ask you to self-ship the product, and the reasonable courier charges will be reimbursed after verification.
• Customer Responsibility: If the return is due to reasons such as ordering the wrong size, change of mind, or any other non-defective issue, the customer is responsible for the return shipping charges. If reverse pickup is available, the courier fee may be deducted from the refund. If reverse pickup is unavailable, the customer must arrange self-shipping at their own expense.

6. Refund Process

• If eligible, refunds are issued to the original payment method within 5-7 business days after the returned product is received and verified by our team.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer, as supported by our system.
• Refunds for lost shipments will be processed only after the courier confirms the loss.
• All refund or replacement requests are subject to verification and final approval by Ecothreadly.

7. Contact Information & Business Address

If you have any questions or concerns about our Return & Refund Policy, feel free to reach out to us:

Email: hello@ecothreadly.com

Business Address:
Ecothreadly
Kumari Priya, Sole Proprietor
Flat No-101 Plot No-85 Sector-A,
Shree Dadu Dayal Nagar, Iskcon Road,
Jaipur, Rajasthan, 302020
India

Thank you for shopping with Ecothreadly – Sustainable fashion, guaranteed quality! This policy shall be governed by and interpreted in accordance with the laws of India.